Delivery Information

1. General Information

All orders are subject to product availability. Any special order items cannot be returned for credit.

2. Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 3 business days of the despatch date. A business day is Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

4. Shipping Costs

All orders under £20 will be subject to £3 shipping charge. Shipping charges will be displayed at the checkout page. Additional shipping charges may apply to remote areas or for large or heavy items. We would advise customers in Scottish Highlands/UK islands/outlying areas, EU or from worldwide locations to ring us and request a quote for delivery. Sales tax is charged according to the province or territory to which the item is shipped.

5. Items Damaged in Transport

If there is any damage to your order on delivery, contact us immediately on +44 (0)28 9262 0300 or via

6. Questions

If you have any questions about the delivery and shipping or your order, please contact us on +44 (0)28 9262 0300 or via